Terms & Conditions

These terms set out the conditions under which Vergeworks provides watch repair and service work. By leaving a watch in our care or submitting a service request, you agree to these terms. Please read them before engaging our services.

1. Service Scope

Vergeworks offers three defined services: Strap & Pin Service, Movement Clean & Regulate, and Sport & Diver Restoration. Each service covers a described set of actions. Any work outside those descriptions requires a separate discussion and agreement before it proceeds.

We reserve the right to decline any watch for service if, on assessment, we determine we do not have the appropriate tools, parts, or expertise to carry out the work to a satisfactory standard. If this occurs, we will inform you promptly and return the watch without charge.

2. Assessment and Quotation

All watches received for service are assessed before any work begins. The starting prices listed on our website are indicative. The final price is confirmed after assessment, taking into account the condition of the watch and any additional work identified.

No work proceeds until the scope and cost are agreed with you. Agreement may be given in person, by phone, or in writing. If we cannot reach you to confirm scope after a reasonable period, the watch will be held securely until contact is established.

3. Pricing and Payment

Prices are quoted in Thai Baht (฿). Payment is due on collection of the completed watch unless a different arrangement is agreed in writing in advance.

If additional parts or work are identified during servicing, we will contact you to discuss and confirm additional cost before continuing. No unplanned costs will be added without your explicit agreement.

Payment methods accepted are discussed at intake. We do not accept instalment arrangements unless specifically agreed in advance.

4. Timelines

Estimated turnaround times are provided at intake as a good-faith indication, not a binding commitment. Watch servicing involves mechanical work where unexpected findings can extend the time required.

If a timeline is likely to change materially, we will notify you. We will not hold a completed watch unnecessarily; you will be contacted when the work is done and the watch is ready for collection.

5. Collection and Storage

Watches ready for collection will be held for up to 60 days after notification. After this period, we reserve the right to apply a storage fee. If a watch is not collected within 180 days after repeated attempts to make contact, we may consider the watch abandoned. In such cases, any applicable disposal will be handled in accordance with Thai law.

Watches in our care are stored securely in individually labelled trays within a locked cabinet. We take reasonable precautions to protect your property while it is with us.

6. Liability

We take care with every watch we handle. However, our liability in the event of loss or damage while the watch is in our care is limited to the repair cost agreed for that service, unless a higher declared value was noted in writing at intake.

We are not liable for pre-existing faults or conditions that were not identified at intake, or for damage resulting from the inherent age or condition of watch components. We will document condition at intake precisely for this reason.

We are not liable for outcomes arising from information you provide that is inaccurate or incomplete (for example, incorrect specification of a watch's water resistance rating).

7. Water Resistance

Water resistance observations are carried out on diver and sport watches as part of the Sport & Diver Restoration service. These observations are conducted under workshop conditions and are not a guarantee of performance in all situations. Responsibility for use of the watch after service rests with the owner.

We do not claim to restore or establish official manufacturer water resistance ratings. Our work is practical and workshop-based.

8. Returned Work

If you are not satisfied with any aspect of the completed service, contact us within 14 days of collection. We will review the concern and, where appropriate, carry out adjustments at no additional charge. This applies to issues within the scope of the service carried out.

This arrangement does not cover damage or changes resulting from use of the watch after collection, or from conditions outside our control.

9. Intellectual Property

All content on this website — text, structure, and presentation — is the property of Vergeworks. You may not reproduce or use it without written permission.

10. Governing Law

These terms are governed by the laws of Thailand. Any disputes arising from services provided by Vergeworks will be subject to Thai jurisdiction.

11. Changes to These Terms

We may update these terms from time to time. The version in effect at the time of your service request applies to that engagement. Current terms are always available on this page.

12. Contact

Questions about these terms can be directed to us at:

• Email: [email protected]
• Phone: +66 38 471 6029
• Address: 34 Beach Road, Bang Lamung, Chonburi 20150, Thailand

Workshop hours: Monday – Saturday, 09:00 – 18:00. Closed Sunday.