Privacy Policy

1. Introduction

Vergeworks ("we", "us", "our") operates the watch repair workshop located at 34 Beach Road, Bang Lamung, Chonburi 20150, Thailand. We are committed to handling personal information responsibly and in line with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), Thailand's primary data protection legislation.

This policy explains what information we collect when you contact us, use our website, or use our repair services — and how that information is stored, used, and protected. If you have any questions, contact us at [email protected].

2. Data We Collect

We may collect the following personal data when you submit a contact form, enquire about a service, or drop off a watch:

• Name — to identify you and address correspondence
• Email address — for service communication and updates
• Phone number (optional) — for quicker communication about your watch
• Message content — details about your watch and the service enquiry
• Website usage data — page views and browser type via analytics (where consent is given)

Legal basis: We process your data on the basis of your consent (for enquiries and analytics) and for the performance of a service contract (once a service is booked). Intake records for watches are retained as a legitimate interest for service quality and dispute resolution.

Retention: Contact enquiry data is retained for up to 24 months. Service intake records may be retained for up to 5 years for business and quality assurance purposes.

3. How We Use Your Data

• To respond to service enquiries and provide quotes
• To manage the intake, service, and return of your watch
• To maintain workshop records for quality and reference
• To understand how the website is used and improve it (analytics, with consent)
• To comply with applicable Thai law and regulatory requirements

We do not sell your personal data to third parties. We do not use your information for unsolicited marketing. If you contact us through the form, your data is used only to respond to that enquiry.

4. Data Protection Measures

• Website data is transmitted over HTTPS encryption
• Workshop intake records are stored in a locked system accessible only to workshop staff
• Access to customer contact data is restricted to the person handling your enquiry
• In the event of a data breach, we will notify affected individuals in accordance with PDPA requirements

5. Cookies

Our website uses cookies for essential functionality and, where you provide consent, for analytics purposes. For a full breakdown of the cookies we use and how to manage them, please see our Cookie Policy.

6. Third-Party Services

We may use the following third-party services, which have their own privacy practices:

• Google Analytics (website usage data — consent required)
• Google Maps (location display on website — no personal data submitted)

We are not responsible for the privacy practices of external websites linked from our site.

7. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act B.E. 2562 (2019), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has submitted data through our website, please contact us so we can remove it.

9. Policy Updates

We may update this policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our services after a change constitutes acceptance of the updated policy.